Mercatuss privacy Policy

 

PRIVACY POLICY

Effective Date: 1 July 2025

Mercatuss, a division of Universal Faculty (Pty) Ltd (Registration Number: K2020484861, South Africa) (“we”, “our”, “us”), is committed to protecting your privacy and ensuring that personal information is handled lawfully, transparently, and responsibly in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you engage with Mercatuss through our website, communications, services, or business activities.

1. Information We Collect

1.1 Personal Information

We may collect:

• Full name

• Email address

• Telephone number

• Job title and company name

• Billing and payment details

• Information voluntarily provided through enquiries or service engagements

1.2 Business Information

• Company and registration details

• Industry information

• Contractual and transactional data

1.3 Technical Information

• IP address

• Browser and device data

• Website usage data (cookies, analytics, log files)

2. How We Use Your Information

We process personal information to:

• Deliver and manage services

• Respond to enquiries and proposals

• Perform contractual obligations

• Process payments and invoicing

• Meet legal, regulatory, and tax obligations

• Protect legitimate business interests

3. Legal Basis for Processing

Processing occurs on one or more of the following grounds:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate business interest

4. Information Sharing and Disclosure

We do not sell personal information. Information may be shared only:

• With trusted service providers under confidentiality obligations

• Where required by law or regulatory authorities

• To protect our rights, clients, or business operations

5. Data Retention

Information is retained only for as long as necessary to fulfil its purpose or comply with legal requirements.

6. Data Security

We implement appropriate technical and organisational safeguards to protect personal information. While reasonable measures are taken, no digital transmission is entirely secure.

7. Your Rights

Subject to applicable law, you may:

• Request access to your personal information

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent

• Lodge a complaint with a data protection authority

8. Cookies and Analytics

Cookies may be used to enhance user experience and analyse website performance. You may manage cookie preferences via your browser settings.

9. International Data Transfers

Where information is transferred across borders, appropriate safeguards are implemented in line with applicable law.

10. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be made available with an updated effective date.

11. Contact Information

Mercatuss
A division of Universal Faculty (Pty) Ltd
Registration Number: K2020484861
Email: Berisford.lekay@mercatuss.co.za | mercatussb2b@gmail.com